- Put your prices up
- Gather a database of customers and use it to communicate with them
- Deliver you service/product with routine consistency
- Set profit and revenue budgets and forecasts
- Work ON your business at least 5 hours a week, not just IN it
- Pay yourself first
- Have a profit account
- Stop discounting
- Sell more fast moving, high margin products and/or services
- Reduce costs by 10%
- Negotiate better deals with your suppliers
- Inform customers of your entire range
- Ask for the sale
- Offer add-ons
- Up-sell and cross-sell
- Train your team in sales
- Use checklists
- Test and measure Key Performance Areas of the business
- Use sales and service scripts
- Train your team in customer service
- Have a point of uniqueness
- Promote your guarantee
- Focus on your A-Grade customers
- Under promise and over deliver
- Profit is more important than turnover
- Keep track of the score constantly through up to date financial information
- Delegate low value activities to others
- Effectiveness is more important than efficiency
- Take a holiday regularly to re-create yourself
- Plan today the night before
- Plan time and events with the people you love most
- Make sure you have a Mentor, someone you respect
